Exchanges | Important Information

Be aware that to exchange an item it must come with its original labeling/packaging, and it must not be used or washed.

For home pickups, you need to have the parcel prepared and ready for our transport company to collect it. We will send you the label that you need to stick on top of your package.

IMPORTANT: For exchanges from outside the European Union, you need to write RETURN in the package, in order to avoid unnecessary custom costs.

We won't accept exchanges outside the mentioned time frame or exchanges of items that we have not been informed of before. We won't either accept exchanges with shipping or custom costs pending to be paid.