Delivery & Returns | FAQ

I RECEIVED A DAMAGED ITEM

We double-check all items before shipping them out. However, if you found anything damaged or we sent you the wrong item, you must contact our Customer Service team at: orders@tiralahilacha.com within 14 days after receiving it, attaching a picture and a comment about it. You will then be informed about the return process and how to proceed. 

PARTIAL EXCHANGES / RETURNS

You have ordered two or more items and you just want to exchange / return one of them and keep the others. That's not a problem, you will be able to select which items you keep and which ones you exchange / return during the return process.

LATE RETURNS

In case you exceed the allowed period for exchanges / returns, we will study your case and try to find a good solution, out of the stipulated terms.

ITEMS TO ORDER

We are a small team with a small workshop, so many of the items we sell are specifically "made to order", which means that are made specifically for you. In most cases you won't notice this as we will finish the goods and ship them out on the same day, but this means that we have to put in hours of labor and raw materials to finish the piece specially for you. In these cases, and for orders that require many hours of work and resources from our side, returns won't be accepted, as it rightly stated in the Return and Refund laws existing in the European Union (EU) and the European Economic Area (EEA). If that's the case with your order, you will be informed before the shipment so you can choose to proceed with the order, modify it, or cancel it, knowing that all or part of it can't be returned. No changes or returns of underwear or socks are allowed.