Delivery & Returns | FAQ
I RECEIVED A DAMAGED ITEM
We double-check all items before shipping them out. However, if you found anything damaged or we sent you the wrong item, you must contact our Customer Service team at: orders@tiralahilacha.com within 14 days after receiving it, attaching a picture and a comment about it. You will then be informed about the return process and how to proceed.
PARTIAL EXCHANGES / RETURNS
You have ordered two or more items and you just want to exchange / return one of them and keep the others. That's not a problem, you will be able to select which items you keep and which ones you exchange / return during the return process.
LATE RETURNS
In case you exceed the allowed period for exchanges / returns, we will study your case and try to find a good solution, out of the stipulated terms.
We double-check all items before shipping them out. However, if you found anything damaged or we sent you the wrong item, you must contact our Customer Service team at: orders@tiralahilacha.com within 14 days after receiving it, attaching a picture and a comment about it. You will then be informed about the return process and how to proceed.
PARTIAL EXCHANGES / RETURNS
You have ordered two or more items and you just want to exchange / return one of them and keep the others. That's not a problem, you will be able to select which items you keep and which ones you exchange / return during the return process.
LATE RETURNS
In case you exceed the allowed period for exchanges / returns, we will study your case and try to find a good solution, out of the stipulated terms.