At the moment we ship to Europe, UK, USA, Canada, Singapore & Japan.
In the future we'd like to expand the scope of our sustainable fashion to other countries, so if you want to buy from a different country, send us an email at orders@tiralahilacha.com, and we will try to make it posible, easy, and quick.
Shipping & Delivery Times
If you place an order from within the European Union, you will receive it in 1-3 working days. Place your order before 10:00 and there's a good chance you will receive it on the next day.
If you place your order from another European Country, from the UK, or the USA, Canada, Singapore or Japan, you will receive it in 2-4 working days*. *Note that your local customs can sometimes add time to your delivery.
NOTES:
If you have any doubts or your order is urgent, you can call us at +34 621 120 703 and we will try to push it so you receive it on time.
Feel free to contact us at orders@tiralahilacha.com anytime.
Pre-order items will be shipped once we have finished manufacturing them and they are in our warehouse ready to go.
If your order contains both in-stock items and pre-order items, all of them will be shipped together to avoid unnecessary CO2 emissions.
If you need your items shipped separatedly it is best if you place two separate orders.
Transit times specified here are calculated from the moment we ship out the product from our factory, which usually means the same day or the next day after the order has been placed. We are a small company but we will always try that you get your order as quick as posible. You will receive all the necessary information to track your order in real time.
TIRALAHILACHA will choose whatever transport company is best in order to ensure the best experience posible at every moment.
Delivery Costs
| Zone | Orders under 100€ | Orders over 100€ | Orders over 150€ |
|---|---|---|---|
| European Union | 6€ | Free Delivery | |
| UK & other European Countries | 12€ | Free Delivery | |
| USA, Canada, Singapore, Japan | 18€ | 18€ | Free Delivery |
NOTES:
Keep in mind that for destinations outside the European Union, import taxes could be applied and are determined by customs.
We do not cover or foresee these customs handling fees, in any case, if or when they appear, and we will not pay the expenses if you decide not to pay these custom fees in your country and the parcel is returned to us.
FREE, Easy & Quick Exchanges
You have 30 days to exchange items after you have received them, for any reason.
Size exchanges are totally free. Simply follow the steps using the link below.
If you want to change your product for a different one, you can proceed with a regular return, selecting GIFT CARD in the process, and then use it in your next purchase. This process is also free.
NOTES:
Be aware that to exchange an item it must come with its original labeling/packaging, and it must not be used or washed.
For home pickups, you need to have the parcel prepared and ready for our transport company to collect it. We will send you the label that you need to stick on top of your package.
IMPORTANT: For exchanges from outside the European Union, you need to write RETURN/DEVOLUCIÓN in the package, in order to avoid unnecessary custom costs.
We won't accept exchanges outside the mentioned time frame or exchanges of items that we have not been informed of before. We won't either accept exchanges with pending shipping or custom costs.
FREE, Easy & Quick Returns*
To return an item you have to notify us within 15 days after receiving your order. Be aware that all items must be returned in perfect condition, unused/unworn, unwashed and with its original labeling/packaging, to guarantee a refund.
You have two options for your Returns:
| Return origin | Refund to the Original Payment method 2-3 days | Instant bank Transfer 0-24h. |
|---|---|---|
| Spain & Portugal | 6€ | 7€ |
| European Union | 12€ | 13€ |
| USA, Canada, Japan, Out of the EU | 24€ | 25€ |
If you require any further information regarding the returns process or the current status of a return, feel free to contact: help@itsrever.com
Regardless of which of the two options you choose for your return, we recommend that you print, fill, and place inside the package the return form that you can download below.
NOTES:
Be aware that to return an item it must come with its original labeling/packaging, and it must not be used or washed.
In the returns process you can choose if you want us to pickup the items from your home or you want to leave it in a post office near you. For home pickups, you need to have the parcel prepared and ready for our transport company to collect it. We will send you the label that you need to stick on top of your package.
IMPORTANT: For returns from outside the European Union, you need to write RETURN/DEVOLUCIÓN in the package, in order to avoid unnecessary custom costs.
We won't accept returns outside the mentioned time frame or returns of items that we have not been informed of before. We won't either accept returns with pending shipping or custom costs.
What happens if I receive the wrong item or a damaged item ?
We review all our products before shipping them.
If you found anything damaged or we sent you the wrong item, you must contact our Customer Service team at: orders@tiralahilacha.com within 14 days after receiving it, attaching a picture and a comment about it. You will then be informed about the return process and how to proceed.
I have ordered two or more items. Can I exchange / return just one of them ?
Yes, this choice will appear during the Exchange / Return process.
What happens if I notify a return after the deathline ?
In case you exceed the allowed period for exchanges / returns, we will study your case and try to find a good solution, out of the stipulated terms.